Question 1

What products can I customize?

Accepted Answer

We personalize apparel, tumblers, party favors, graduation keepsakes, memorial gifts, home décor, kitchen items, and event branding. If you can imagine it, we can likely create it.

Question 2

How do I submit my design or photo?

Accepted Answer

During checkout or on our custom order page, you can upload images, describe your vision, and tell us your preferred colors, fonts, and layout. We also accept reference links and inspiration boards.

Question 3

Will I see a proof before production?

Accepted Answer

Yes. Every custom order receives a digital mockup for your approval before we print or engrave. Revisions are included so the final piece feels exactly right.

Question 4

What file types do you accept for logos and photos?

Accepted Answer

We prefer high-resolution PNG, JPG, PDF, or SVG files. For best print quality, send images at least 300 dpi and avoid screenshots or heavily compressed files.

Question 5

How long does shipping take?

Accepted Answer

Most orders ship within 5–10 business days after proof approval. Custom or bulk orders may take a little longer. Tracking is included, and you can track your order from the header or /track page.

Question 6

Can I rush an order?

Accepted Answer

Rush options are available depending on our production queue and product type. Let us know your deadline when you order and we will do our best to accommodate it.

Question 7

What is your return policy?

Accepted Answer

Because our items are custom made, we do not accept returns for buyer's remorse or incorrect personalization details submitted at checkout. If we make an error or an item arrives damaged, we will replace or refund it promptly.

Question 8

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with a photo of the damage and your order number. We will prioritize a replacement or refund at no extra cost.

Question 9

Is there a minimum order quantity?

Accepted Answer

No. You can order a single personalized tumbler or shirt. We also offer tiered pricing for bulk orders and events, so the more you order, the more you save.

Question 10

Do you offer bulk or corporate discounts?

Accepted Answer

Yes. We offer custom pricing for events, schools, churches, businesses, and reunions. Use our custom order form or email hello@meltedtimeandtreasures.com with your quantity and deadline for a quote.

Question 11

How do I track my order?

Accepted Answer

Use the Track widget in the header, or visit /track and enter your order number. You will see a live timeline with carrier scans, tracking links, and the latest status.

Question 12

How do I contact Melted Time and Treasures?

Accepted Answer

Email us at hello@meltedtimeandtreasures.com or reach out through Instagram @meltedtime_and_treasures. We typically reply within one business day.

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